Complaints Procedure
We’re committed to dealing with all complaints, fully and fairly, and in a reasonable time. If you have a complaint about the agreement or anything we’ve done, please let us know. You can make a complaint by writing to the following e-mail address Kundeservice@bondora.dk
Opening hours. Monday-Friday 9.00-16.00
You have the right to file for an out-of-court complaint by contacting the “Forbrugerklagenævnet”, see the following link;
In case you want to file a complaint regarding marketing you have an opportunity to contact the “Forbrugerombudsmanden”, see the following link:
In case you signed your loan agreement outside Denmark, you can file an EU consumer complaint following this link:
Forbrugerombudsmanden is the supervisory authority. See the following link:
Forbrugerombudsmanden, Carl Jacobsens Vej 35, 2500 Valby, Phone: 41 71 51 51